How to setup Arlo Home Security System

How to setup Arlo Home Security System

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Arlo Home Security System Get greater protection inside your home from All-In-One Sensors integrated with 8 smart detection functions.

Table of Contents

How do I remove a device from my Arlo account? – Arlo Secure 4.0

This article is for the Arlo Secure App experience with Feed. If you have the Arlo Secure App experience with Library, visit: How do I remove a device from my Arlo account?

WARNING: Removing a device from your account erases all modes and settings on that device and resets the device to factory default settings. If you remove a device from your account and later add it back, you must complete the setup process just like you did when you set up your system for the first time.

 

To remove a device from your Arlo account:

  1. Launch the Arlo Secure app or log in to my.arlo.com.
  2. Tap or click Devices.
  3. Select your Arlo device.
  4. Tap or click secure4 gear icon.
  5. Tap or click the Arlo device name at the top of the Device Settings screen.
  6. Tap or click Remove Device.
    Note: If you remove an Arlo SmartHub or Base Station from your account, all the cameras synced to that Arlo SmartHub or Base Station are deleted from your account at the same time.

 

To remove all devices from your Arlo account and erase your recordings:

  1. Launch the Arlo Secure app or log in to my.arlo.com.
  2. Tap Profile Icon in the Arlo Secure App or click Settings on my.arlo.com.
  3. Tap or click Privacy Center to open the Arlo Privacy Center.
  4. Tap or click Content.
  5. Tap or click Reset & Erase Arlo Devices.
  6. Tap or click Reset & Erase All Devices at the bottom of the screen.
  7. Select Reset & Erase All when the pop-up displays.
  8. Follow the prompts to confirm that you want to erase and reset all Arlo devices.

Note: Privacy Center feature availability varies by region.

How do I add friends on my Arlo Secure App? – Arlo Secure 4.0

This article is for the Arlo Secure App experience with Feed. If you have the Arlo Secure App experience with Library, visit: How do I add friends on my Arlo Secure App?

Friends are additional users on your Arlo account. Friends are granted limited access to your Arlo account. You can select which Arlo devices your friends can see. You can also give your friends access rights for additional privileges.

 

To add a friend to your Arlo account:

  1. Launch the Arlo Secure App or log in to my.arlo.com.
  2. Tap secure4 globalprofile icon in the Arlo Secure App or click Settings on my.arlo.com.
  3. Tap or click People.
  4. Tap or click secure4 add icon to add a person.
  5. Enter the First Name, Last Name, and Email address of the person that you would like to add.
  6. Select the devices that you want your friend to be able to access.
  7. Tap or click the Allow Access Rights switch to grant the user additional privileges.
    For more information, visit: What privileges do my friends have when I grant them access rights in my Arlo account? – Arlo Secure 4.0
  8. Tap or click Send Invite.
    An email message is sent inviting your friend to create an Arlo account. Your friend’s name is displayed under People with a Pending status until they accept the invitation.

Note: Friends are not able to see the devices until the invitation is accepted.

For your friend to accept the invitation they must:

  1. Open the email invitation.
  2. Click Create Account in the body of the email to launch the my.arlo.com website.
  3. On the website, click Create Account if they are a new Arlo user or click Sign In and use their existing email address and password if they have an existing Arlo account.

For your friend to view shared devices:

  1. Launch the Arlo Secure App.
  2. Tap Devices.
  3. If the Arlo devices are not listed, your friend may need to switch the Location.
    For more information, visit: How do I switch my Location in the Arlo Secure App?

For more information, visit:

How do I setup and install my Arlo Keypad Sensor Hub?

The Arlo Keypad Sensor Hub is part of the Arlo Home Security System. The Keypad Sensor Hub lets you arm and disarm the Home Security System, turn the siren on and off, and contact a 24/7 Live Security Expert *. The Keypad Sensor Hub also includes a motion sensor, a siren, and a microphone that listens for smoke/CO2 detection alarms.
*Note: A subscription plan that supports Professional Monitoring is required to contact the 24/7 Live Security Expert. For more information, visit: What is Arlo Professional Monitoring?

Please keep in mind when installing and configuring the Arlo Keypad Sensor Hub:

  • Your Keypad Sensor Hub is for indoor use only.
  • Your Keypad Sensor Hub should be in an accessible location and must be placed on a flat surface or table.
  • Place the Keypad Sensor Hub with the sensor facing towards where motion is expected.
  • Place the Keypad Sensor Hub near an electrical outlet that is not controlled by a wall switch.
  • If you have an Arlo Cellular and Battery Backup, install it after completing the installation of the Keypad Sensor Hub.
    • For more information, visit: How do I set up the Arlo Cellular and Battery Backup?

To setup and install your Arlo Keypad Sensor Hub:

  1. Launch the Arlo Secure App.
  2. Confirm the Location where you want your device to be installed.
  3. Tap Devices.
  4. Tap Add icon.
  5. Tap Security System.

Note: You can only add one Arlo Keypad Sensor Hub per Location.

  1. Place your Arlo Keypad Sensor Hub in an area where you want motion detected.
  2. Tap Continue.
  3. Scan the QR code on the bottom of the Arlo Keypad Sensor Hub.
  4. Plug the Arlo Keypad Sensor Hub power cable into an electrical outlet.
  5. When the Keypad Sensor Hub enter Check button starts flashing, tap Continue.
  6. Press and hold the Keypad Sensor Hub enter Check button.
  7. When all the button lights on the Keypad Sensor Hub start flashing, tap Continue.
  8. Select the Wi-Fi network you want your Keypad Sensor Hub to use and tap Continue.
  9. Verify Wi-Fi password and tap Continue.
  • Your Keypad Sensor Hub will start connecting. This may take several minutes.
  1. Name your Keypad Sensor Hub and tap Continue.
  • Arlo will check for available firmware updates. This may take several minutes.
    WARNING: Do not unplug your Arlo Keypad Sensor Hub while the firmware is updating. 
  • When the firmware update is complete, your Arlo Keypad Sensor Hub is ready for use.

Where can I find the serial number and firmware version for my Arlo device?

You can find the Arlo device serial number in the Arlo Secure App or on the Arlo device label. The firmware version for your Arlo device is located in the Arlo Secure App.

 

To view the serial number and firmware version in the Arlo Secure App:

For the Arlo Secure experience with Feed:

  1. Launch the Arlo Secure App.
  2. Tap Devices.
  3. Select your Arlo device.
  4. Tap secure4 gear icon.
  5. Tap the device name at the top of the Device Settings screen.
    The Device Info screen displays with Serial Number and Firmware.

For the Arlo Secure experience with Library:

  1. Launch the Arlo Secure App.
  2. Tap Settings.
  3. Tap My Devices.
  4. Select your Arlo device.
  5. Tap Device Info.
    The Device Info screen displays with Serial Number and Firmware.

 

Serial numbers can also be found on the label of the Arlo device:

Arlo SmartHubs and Base Stations

Serial numbers are on the bottom of the device.

Arlo wire-free Cameras, Floodlights, and Security Lights

Serial numbers are typically in the battery compartment, behind the battery.

Arlo wired Cameras

Serial numbers are typically underneath the camera.

Arlo Wired Doorbells

Serial numbers are on the back of the device, underneath the doorbell mount.

Arlo Wire-Free Doorbells

Serial numbers are behind the battery.

Arlo Chimes and Arlo Bridge

Serial numbers are on the back of the device.

Arlo Essential wire-free Cameras

Serial numbers are on the bottom of the device, underneath the micro-USB charging port cover.

Arlo Keypad Sensor Hub

Serial number is on the bottom of the device.

If a Cellular and Battery Backup is attached to the Arlo Keypad Sensor Hub, you will need use a paperclip to remove the Cellular and Battery Backup to view the serial number.
For more information, visit: How do I set up the Arlo Cellular and Battery Backup device?

Arlo All-in-One Sensor

Serial number is located on the back housing of the sensor.

Serial numbers are also listed on the inside of the back housing.
To remove the back housing, visit: How do I replace the battery in the Arlo All-in-One Sensor?

Arlo Cellular and Battery Backup

Serial number is located on the bottom of the device.

How do I change the displayed temperature to Celsius or Fahrenheit on my Arlo system?

You can change the units of temperature measurement for your Arlo All-in-One Sensor and Arlo Baby camera.

 

To change the displayed temperature to Celsius or Fahrenheit:

  1. Launch the Arlo Secure App or log in to your Arlo account at my.arlo.com.
  2. Tap Profile in the Arlo Secure App or click Settings on my.arlo.com.
  3. Tap or click your Location name under LOCATIONS AND PLANS.
  4. Tap or click Location Settings.
  5. Select Fahrenheit (°F) or Celsius (°C).

How can I receive fewer Arlo notifications? – Arlo Secure 4.0

This article is for the Arlo Secure App experience with Feed. If you have the Arlo Secure App experience with Library, visit: How can I receive fewer Arlo notifications?

Arlo sends notifications according to the Modes and Rules that are currently active. To reduce unwanted notifications, you might need to adjust the position of your camera, reduce motion or audio sensitivity, change your notification settings, or edit the Rules for your Modes.

 

To reduce unwanted Arlo notifications:

Position your camera so that it does not detect unwanted motion.
For example, if Arlo is notifying you about cars passing in the street, aim your camera so that the street is outside of the camera’s field of view. For more information about camera positioning, visit: Arlo Camera Placement Tips

Create Activity Zones for your camera to focus on.
For more information about Activity Zones, visit: What are Arlo Activity Zones and how do I create them? – Arlo Secure 4.0

Reduce the Motion Sensitivity for your camera.
If you are receiving too many many motion detection notifications, you can also reduce your camera motion sensitivity.
For more information about how to adjust motion sensitivity, visit: How do I change the motion sensitivity on my Arlo camera? - Arlo Secure 4.0

Reduce the Audio Detection Sensitivity for your camera.
If you are receiving unwanted sound-triggered notifications, reduce the audio detection sensitivity settings on the camera that is triggering too often.
For more information about changing audio sensitivity settings, visit: How do I change the audio detection sensitivity level on my Arlo camera? – Arlo Secure 4.0
You can also edit the Rules in the Mode to record motion only.
For more information about disabling sound detection, visit: How do I enable or disable motion or sound detection on my Arlo device? – Arlo Secure 4.0

Edit the Notification settings for your Modes.
If you like the amount of videos that Arlo is recording, but you want to receive fewer notifications, edit the notification settings in your Modes for when you want recordings without notifications. For example, you can set Arm Home to record but not send notifications so that Arlo will still record without getting notified every time motion or sound is detected.
For more information about changing notification settings, visit: How do I set up Push Notifications or Email Alerts? – Arlo Secure 4.0

Use Smart Notifications to select which notifications you receive.
With an Arlo Secure subscription, you can use Smart Notifications to select which notifications you receive. You can activate any combination of features in the Arlo Secure App to determine what kind of motion alerts you want to receive.
For more information, visit: What are Arlo Smart Notifications and how do I set them up? – Arlo Secure 4.0

Set a schedule for your Arlo camera.
You can set a schedule to change your Mode automatically at a particular time.
For more information, visit: How do I add a Schedule Automation to my Arlo system?

How do I switch my Location in the Arlo Secure App?

You can view and manage your devices based on Locations in Arlo Secure App 4.0.

To add additional Locations, visit: How do I add, edit, or delete a Location in Arlo Secure App 4.0?

 

To switch Locations:

  1. Launch the Arlo Secure App.
  2. Tap secure4 space switch icon.
  3. Select the desired Location from the list.

How do I delete items from my Arlo Feed?

This article is for the Arlo Secure App experience with Feed. If you have the Arlo Secure App experience with Library, visit: How can I delete content from an Arlo library?

You can delete items in your Arlo Feed using the Arlo Secure App or by logging into my.arlo.com.

To delete Feed items with the Arlo Secure App:

  1. Launch the Arlo Secure App.
  2. Tap Feed.
  3. Swipe left on the feed item you want to delete.
  4. Tap Delete.

To delete Feed items with my.arlo.com:

  1. Log into my.arlo.com.
  2. Click Feed.
  3. Click secure4 edit icon next to the item you want to delete.
  4. Click Delete.
  5. Click Delete again to confirm.

How do I edit Arlo two-step verification settings?

You can add or remove phone numbers and trusted devices for two-step verification in the Arlo Secure App.

To change your primary two-step verification method:

For the Arlo Secure App experience with Feed:

  1. Launch the Arlo Secure App.
  2. Tap secure4 globalprofile icon.
  3. Tap Account Profile and Security.
  4. Tap Two-Step Verification.
  5. Tap one of your existing two-step verification methods.
    A checkmark displays to the right of your preferred method to confirm the change.

For the Arlo Secure App experience with Library:

  1. Launch the Arlo Secure App.
  2. Tap Settings.
  3. Tap Profile.
  4. Tap Login Settings.
  5. Tap Two-Step Verification.
  6. Tap Edit.
  7. Tap one of your existing two-step verification methods.
    A checkmark displays to the right of your preferred method to confirm the change.

To add a two-step verification method:

For the Arlo Secure App experience with Feed:

  1. Launch the Arlo Secure App.
  2. Tap secure4 globalprofile icon.
  3. Tap Account Profile and Security.
  4. Tap Two-Step Verification.
  5. Tap secure4 add icon to add another verification method.

For the Arlo Secure App experience with Library:

  1. Launch the Arlo Secure App.
  2. Tap Settings.
  3. Tap Profile.
  4. Tap Login Settings.
  5. Tap Two-Step Verification.
  6. Tap + to add another verification method.

To remove a trusted device or phone number from two-step verification:

For the Arlo Secure App experience with Feed:

  1. Launch the Arlo Secure App.
  2. Tap secure4 globalprofile icon.
  3. Tap Account Profile and Security.
  4. Tap Two-Step Verification.
  5. Swipe left on the trusted device or phone number and tap Delete.

For the Arlo Secure App experience with Library:

  1. Launch the Arlo Secure App.
  2. Tap Settings.
  3. Tap Profile.
  4. Tap Login Settings.
  5. Tap Two-Step Verification.
  6. Tap Edit.
  7. Tap the Delete icon next to a phone number or trusted device.

Where can I find the serial number and firmware version for my Arlo device?

You can find the Arlo device serial number in the Arlo Secure App or on the Arlo device label. The firmware version for your Arlo device is located in the Arlo Secure App.

 

To view the serial number and firmware version in the Arlo Secure App:

For the Arlo Secure experience with Feed:

  1. Launch the Arlo Secure App.
  2. Tap Devices.
  3. Select your Arlo device.
  4. Tap secure4 gear icon.
  5. Tap the device name at the top of the Device Settings screen.
    The Device Info screen displays with Serial Number and Firmware.

For the Arlo Secure experience with Library:

  1. Launch the Arlo Secure App.
  2. Tap Settings.
  3. Tap My Devices.
  4. Select your Arlo device.
  5. Tap Device Info.
    The Device Info screen displays with Serial Number and Firmware.

 

Serial numbers can also be found on the label of the Arlo device:

Arlo SmartHubs and Base Stations

Serial numbers are on the bottom of the device.

Arlo wire-free Cameras, Floodlights, and Security Lights

Serial numbers are typically in the battery compartment, behind the battery.

Arlo wired Cameras

Serial numbers are typically underneath the camera.

Arlo Wired Doorbells

Serial numbers are on the back of the device, underneath the doorbell mount.

Arlo Wire-Free Doorbells

Serial numbers are behind the battery.

Arlo Chimes and Arlo Bridge

Serial numbers are on the back of the device.

Arlo Essential wire-free Cameras

Serial numbers are on the bottom of the device, underneath the micro-USB charging port cover.

Arlo Keypad Sensor Hub

Serial number is on the bottom of the device.

If a Cellular and Battery Backup is attached to the Arlo Keypad Sensor Hub, you will need use a paperclip to remove the Cellular and Battery Backup to view the serial number.
For more information, visit: How do I set up the Arlo Cellular and Battery Backup device?

Arlo All-in-One Sensor

Serial number is located on the back housing of the sensor.

Serial numbers are also listed on the inside of the back housing.
To remove the back housing, visit: How do I replace the battery in the Arlo All-in-One Sensor?

Arlo Cellular and Battery Backup

Serial number is located on the bottom of the device.

How do I connect my mobile device to a 2.4 GHz Wi-Fi network to set up my Arlo camera?

If you are connecting an Arlo camera directly to a Wi-Fi router (without an Arlo SmartHub or Base Station), you must connect your mobile device to your router’s 2.4 GHz band during the setup process. Many routers broadcast Wi-Fi networks in both 2.4 GHz and 5 GHz bands. Your Arlo device directly connects to a 2.4 GHz Wi-Fi network. This means that you must first connect your mobile device to your 2.4 GHz Wi-Fi network, then connect your Arlo device to that same 2.4 GHz Wi-Fi network during the setup process in the Arlo Secure App.

Arlo Pro 5S can operate on 2.4 GHz or 5 GHz, but only after installation has been completed on the 2.4 GHz band. If the 2.4 GHz and 5 GHz Wi-Fi bands have the same SSID and password, the camera will connect to both networks during installation. If they are different, you can configure the network connection after installation. For more information, visit: How does the Arlo Pro 5S Camera use 5 GHz Wi-Fi networks?

Arlo Video Doorbells, Pro 3, Pro 4, Pro 5S, Floodlight Camera, Q, Q+, Baby, Essential Camera, Essential Spotlight, and Essential Indoor can connect directly to a 2.4 GHz Wi-Fi network.

 

Find your 2.4 GHz Wi-Fi network

When connecting your mobile device and Arlo device to a Wi-Fi network, ensure that you select the SSID that indicates it is a 2.4 GHz network. This is typically indicated by a 2, 2.4, or 2G at the end of the SSID.

If you have both 2.4 GHz and 5 GHz Wi-Fi networks:

  • Your 2.4 GHz network name or SSID might have a 2, 2.4, or 2G at the end.
  • Your 5 GHz network name or SSID might have a 5 or 5G at the end.

2.4%20WiFi

Some Wi-Fi routers have only one Wi-Fi network name that is used for both 2.4 GHz and 5 GHz Wi-Fi bands. If you’re having trouble connecting and your Wi-Fi network name doesn’t indicate whether it’s 2.4 GHz or 5 GHz, read the Troubleshooting section in this article.

 

Connect to your 2.4 GHz network

To connect your iOS (Apple) device to a 2.4 GHz network:

  1. Open the Settings app for your iOS device.
  2. Tap Wi-Fi.
  3. Tap the Wi-Fi switch to the on position.
    Note: Wi-Fi is enabled when the Wi-Fi button is green.
  4. Select a 2.4 GHz Wi-Fi network.
    This is commonly indicated by a 2, 2.4, or 2G at the end of the network name or SSID.
  5. If prompted, enter the password for the network.
    When you are connected to the Wi-Fi network, a blue checkmark appears to the left of the network name.

To connect your Android device to a 2.4 GHz network:

  1. Open the Settings app for your Android device.
  2. Tap Connections.
  3. Tap Wi-Fi.
  4. To see available networks, tap the Wi-Fi switch to On.
  5. Select a 2.4 GHz Wi-Fi network.
    This is commonly indicated by a 2, 2.4, or 2G at the end of the network name or SSID.
  6. If prompted, enter the password for the network.
    When your device is connected to the Wi-Fi network, the word Connected appears under the network name.

 

Troubleshooting

If your Wi-Fi network name or SSID doesn’t indicate whether it’s 2.4 GHz or 5 GHz:

  • Try opening your router settings, and look for a 2.4 GHz Wi-Fi network that your mobile device can connect to. If you need help with this, contact your router manufacturer.
  • Contact your Internet Service Provider (ISP), and ask for help connecting your mobile device to a 2.4 GHz Wi-Fi network.

If your router uses the same Wi-Fi network name or SSID for both 2.4 GHz and 5 GHz Wi-Fi bands:

  • Routers can use the same network name or SSID to broadcast both 2.4 GHz and 5 GHz Wi-Fi networks. If your mobile device is connected to a mesh network, your Arlo device will not be able to connect to the 5 GHz band, so it will automatically connect to the 2.4 GHz band.
    • For networks that have the same SSID for 2.4/5 GHz: Try temporarily disabling 5 GHz in the router settings.
    • For Mesh systems: If you are having difficulty connecting, try temporarily turning off the access points, and connect the camera to the main router first. Once installation is complete, power on the access points again.

If your Arlo device still isn’t found during setup:

  • Ensure that you entered the correct SSID and password in the Arlo Secure App during the setup process.
    Note: The SSID is case sensitive. Ensure that it is EXACTLY correct when you enter it in the Arlo Secure App.
  • Ensure that your mobile device is NOT connected to a VPN.
  • Ensure that auto join settings are turned off on your mobile device.
  • Ensure that Wi-Fi Assist and Adaptive Wi-Fi features are turned off on your mobile device.
    Wi-Fi Assist and Adaptive Wi-Fi features use cellular data when your Wi-Fi connection is poor. This can interfere with the Arlo device setup process.

  • Visit Arlo Support to speak with an expert.

How do I update my Arlo Account Profile photo, name, email, and password? – Arlo Secure 4.0

This article is for the Arlo Secure App experience with Feed. If you have the Arlo Secure App experience with Library, visit: How do I edit my Profile in the Arlo Secure App?

You can update your name, email address, password, and profile photo in the Arlo Account Profile settings.

You can also update two-step verification for your Arlo account. For more information, visit: What is two-step verification and how do I set it up with Arlo?

 

To update your Arlo Account Profile Name, Email, and Password:

Using the Arlo Secure App:

  1. Launch the Arlo Secure App.
  2. Tap secure4 globalprofile icon.
  3. Tap Account Profile and Security at the top of the Settings screen under your name.
  4. Name, Email.
  5. Make any necessary updates and tap Save.
  6. Tap Change Password.
  7. Enter Current Password, New Password, and Confirm New Password.
  8. Tap Save.

Using a Web browser:

  1. Log in to my.arlo.com.
  2. Click Settings.
  3. Click Name, Email.
  4. Make any necessary updates and click Save.
  5. Click Change Password.
  6. Enter Current Password, New Password, and Confirm New Password.
  7. Click Change Password.

 

To add or change a Profile Photo:

  1. Launch the Arlo Secure App.
  2. Tap Profile Icon.
  3. Tap Account Profile and Security at the top of the Settings screen under your name.
  4. Tap the profile icon or photo at the top of the screen above your name.
  5. Select Take Photo or Choose from Library.
    Note: If you already have a profile photo, you can also select Remove Current Photo.

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