Ring Security Camera Setup Guide, Follow these steps to set up your Ring security camera in the Ring app. Is your security camera Battery-powered? Even if you are planning to connect your camera to a solar power source, we recommend fully charging the battery before getting started with setup.

Follow these steps to set up your Ring security camera in the Ring app.

Pre-Setup: Charge your camera’s battery

Is your security camera Battery-powered? Even if you are planning to connect your camera to a solar power source, we recommend fully charging the battery before getting started with setup.

To charge, slide the battery or batteries out of the battery compartment and use the provided cable (micro-USB) to charge the battery.

If you’re setting up a Plug-In or Wired camera, you can skip to the next step.

Step 1: Download the Ring app

1.On your mobile device, go to the

App Store

(for iOS devices) or the

Play Store

(for Android devices).

2.Search for Ring.

3.Download and install the Ring app on your mobile device.

Alternatively, visit ring.com/app on your mobile device.

Step 2: Create or log in to your Ring account

If this is your first Ring product, you will be asked to set up an account.

To set up an account:

1.Open the Ring app.

2.Select

Create Account

3.Follow the in-app instructions to create a new account.

Learn more about creating a Ring account

Step 3: Setting up your camera

Setting up a hardwired Camera? You’ll need to physically install your camera first, before setting up in the Ring app. Follow the instructions in the app, the user manual, or see Ring’s installation guides for help.

Setup and Scanning the QR code

1.Open the Ring app to the main dashboard.

2.Scroll to the bottom and tap

Set Up a Device

3.Select

Security Cams

◦ Can’t find QR code? Tap the help icon (?) and select your device model to help you locate the QR code.

4.Locate the QR code on the back of the device, or beneath the battery compartment.

5.Tap

I’m Ready to Scan

and scan the QR code with your mobile device. A green square will appear when successfully scanned.

◦ If the QR code doesn’t scan, tap Other Options and try scanning the barcode or enter the QR PIN manually.

Adding your location and choosing a name

1.If prompted, choose if you want to allow Location Services to enter your address.

2.Enter your address information and confirm, or select a previously entered address.

3.Select a default name for your camera, or tap

Custom

to create one.

Connecting to wifi

1.Grab your wifi password now – you’ll need it for setup.

2.Press the setup button on the device:

◦ Stick Up Cams:

Setup button is located under the battery cover. For Stick Up Cam Elite, the setup button is located under the bottom cover.

◦ All other cameras:

Setup button is located on the top of the camera.

3.Tap “The light is flashing” button and join the Ring network.

◦ iOS:

Tap Join when the Ring app asks to join the Ring wifi network.

◦ Android:

Your device should automatically connect to the Ring wifi network.

4.When connected to your Ring device’s network, select your wifi network.

5.Enter your wifi password.

6.If necessary, your Ring device will update to the latest compatible software which could take a few minutes.

Having trouble connecting to the Ring wifi network?

• On your mobile device, go to

Settings

• Tap

Wi-Fi

to access your Wi-Fi settings.

• Select the

Ring-

Ring Setup

(followed by a set of letters and numbers) wifi network.

• Once connected, return to the Ring app.

Setup complete and customization

While updating, you can continue setup in the Ring app to customize your device.

Troubleshooting camera setup

My security camera is not connecting to my wifi network.

• Check to make sure you are entering the correct wifi password.

• Make sure your Ring device is not too far from your wifi router.

• Confirm there are no large appliance or thick walls between your wifi router and your Ring device (this can cause a poorer connection between the two).

• The camera communicates its issue with a light pattern. Take note of that light pattern and see

our flashing light patterns guide

for more information

I don’t see my wifi network on the list.

• Ensure you have a 2.4 GHz wifi network available. All Ring cameras can connect to 2.4 GHz wifi network, and some can connect to both 2.4 GHz and 5 GHz (dual-band).

• Try resetting your cameras by pressing and holding the setup button for 10 seconds. Allow 1 minute for the camera to boot up.

My security camera is not going into setup mode.

• If you’re using a battery-powered camera, make sure the battery is full charged.

• Try resetting your camera by pressing and holding the setup button for 10 seconds. Allow 1 minute for the camera to boot up.

If you are still having trouble with setup, please contact our Customer Support Team.

Ring Device Installation Guides

Scroll through our installation guide library to find the Ring device you wish to install at your home or business. At Ring, we are striving to minimize our carbon footprint and are not printing the user manual for product packaging.

Ring Security Camera Setup Guide

Video Doorbells

Wired Doorbells

• Wired Doorbell Pro

(formerly Video Doorbell Pro 2)

• Wired Doorbell Plus

(formerly Video Doorbell Pro)

• Video Doorbell Wired

• Video Doorbell Elite

Battery Doorbells

• Battery Doorbell Pro

• Battery Doorbell Plus

• Battery Doorbell

• Video Doorbell (2nd Gen)

• Peephole Cam (Door View Cam)

• Video Doorbell 4

• Video Doorbell 3 Plus

• Video Doorbell 3

• Video Doorbell 2

• Video Doorbell (1st Gen)

Security Cameras

Floodlight Cams

• Floodlight Cam Pro

• Floodlight Cam Plus

• Floodlight Cam (1st Gen)

Spotlight Cam Pro

• Spotlight Cam Pro – Battery

• Spotlight Cam Pro – Plug-In

• Spotlight Cam Pro – Wired

• Spotlight Cam Pro – Solar

Spotlight Cam Plus

• Spotlight Cam Plus – Battery

• Spotlight Cam Plus – Plug-In

• Spotlight Cam Plus – Wired

• Spotlight Cam Plus – Solar

Spotlight Cam (1st Gen)

• Spotlight Cam Battery

• Spotlight Cam Wired

• Spotlight Cam Mount

• Spotlight Cam Solar Panel

Outdoor Cam

Stick Up Cam (3rd Gen) is now Outdoor Cam.

All the great features of your Stick Up Cam (3rd Gen) are still the same, just under a new name. All instructions, guides, and accessories for Ring Stick Up Cam (3rd Gen) will work with Ring Outdoor Cam.

• Outdoor Cam (3rd Gen) – Battery or Solar

• Outdoor Cam (3rd Gen) – Plug-In

Outdoor Cam Plus

• Outdoor Cam Plus

Stick Up Cam Pro

• Stick Up Cam Pro – Battery

• Stick Up Cam Pro – Plug-In

• Stick Up Cam Pro – Solar

Stick Up Cam Elite

• Stick Up Cam Elite

Stick Up Cam (2nd Gen)

• Stick Up Cam Battery

• Stick Up Cam Wired

Indoor Cameras

• Pan-Tilt Indoor Cam

• Indoor Cam (1st Gen)

• Indoor Cam (2nd Gen)

Ring Alarm

• Ring Alarm Pro Base Station

• Ring Alarm Base Station (2nd Gen)

• Ring Alarm Base Station (1st Gen)

Ring Alarm Sensors

• Contact Sensor

• Keypad

• Motion Detector

• Range Extender

Other Ring Alarm Components

• Outdoor Contact Sensor

• Glass Break Sensor

• Panic Button

• Power Packs

• Outdoor Siren

• Flood and Freeze Sensor

• Smoke and CO Listener

• Ring Retrofit Alarm Kit

Ring Smart Lighting

• Ring Bridge

• Floodlight Battery

• Floodlight Wired

• Spotlight Battery

• Motion Sensor

• Pathlight

• Steplight

• Solar Floodlight

• Solar Pathlight

• Solar Steplight

• Wall Light Solar

• LED Lightbulbs

• Smart Lights Transformer

• Outdoor Smart Plug

Accessories

• Chime (2nd Gen)

• Chime Pro (2nd Gen)

• Chime (1st Gen)

• Chime Pro (1st Gen)

• Mailbox Sensor

• Solar Security Sign

Installing Floodlight Cam Wired Pro

May contain inaccurate subscription information.

Ring subscription prices and features may have changed since the printing of these manuals. Visit Ring.com/plans for current details.

Download/view the manual (US English, French Canadian and Latin American Spanish).

This article will outline the step-by-step process to install your Floodlight Cam Wired Pro. Before you begin installing your Ring Floodlight Cam Wired Pro, make sure that you’re following safety code standards.

WARNING: Electrical shock hazard. Disconnect power to installation area at your circuit breaker or fuse box before beginning installation. Always use caution when handling electrical wiring.

Installation by a qualified electrician may be required in your area. Refer to your local laws and building codes before performing electrical work; permits plus professional installation may be required by law.

Your Floodlight Cam Wired Pro must be installed on a 4“ round UL listed weatherproof electrical box.

Quick start

Make sure the power is turned off at the circuit breaker before beginning installation.

1.Open the Ring app.

2.Tap the

menu (≡)

on the top left corner of your

Dashboard.

3.Tap

Set Up a Device.

4.Follow the instructions in the Ring app.

◦ When prompted, scan the QR Code on the back of the device.

Installing your Floodlight Cam Wired Pro

1. Rotate both the lights outward if you are mounting the Ring Floodlight Cam Wired Pro on an eave or overhang.

2. Rotate one light downward, if you’re mounting to a wall.

Remove your existing floodlight

1. With the power off at the circuit breaker, remove your existing floodlight at the junction box and disconnect the wires.

2. If there is a metal bracket attached to the junction box, remove that as well.

Choose your screws

Select a set of screws that fit your junction box from the bags marked A through F. Save a screw from either bag B or C for one of the following steps.

• Bag A – standard screws that fit most junction boxes

• Bag B & C – longer screws for recessed junction boxes

• Bag D, E & F – best for older boxes with smaller screw holes

Attach the metal mounting bracket

Secure the metal mounting bracket with the screws you selected in the previous step.

Install the plastic mounting plate

1. Pull gently from the opening of the plastic plate to free it from the fixture, then feed your power wires through the opening.

2. If you’re installing on a wall, the UP arrow should point up when your wires have been fed through the mounting plate.

3. If you’re installing under an eave, the arrow should point toward the wall.

4. Insert one of the screws from Bag B or C into the center hole, then tighten to secure.

Hang up your Floodlight Cam Wired Pro

Locate the nylon strap on the back of your Floodlight Cam Wired Pro light fixture and loop the buckle at the end over the hook on the mounting plate. Make sure that the buckle and hook are secure before releasing the light fixture.

Connecting the wires

WARNING: If you cannot easily identify the wires coming out of your junction box, have difficulty with them or are uncomfortable in any way, consult a licensed electrician.

1.The green wire on the the Floodlight Cam Wired Pro is the ground wire.

2.With the power still turned off at the breaker, use a wire nut from the bag marked G to connect the green wire coming from the junction box.

3.The white wire on the Floodlight Cam Wired Pro is a neutral wire. Use another wire nut from the bag marked G to connect the white (neutral) wire coming from the junction box.

4.The black wire on the Floodlight Cam Wired Pro is a hot wire. Use another wire nut from the bag marked G to connect the black wire from your Floodlight Cam Wired Pro to the black (hot) wire from your junction box.

5.Give all three wires a gentle tug to make sure they’re secure.

Mount the fixture

1.Tuck the wires into the junction box, then align the two holes on the light fixture with the threaded posts on the plastic mounting plate. Slide the light fixture onto the posts and push firmly into place.

2.Secure the fixture using two of the hex cap nuts from Bag G over the ends of the threaded posts.

3.Remove the reversible bit from the included screwdriver and use the handle to tighten the hex cap nuts.

Restore the power at the breaker

Now that your floodlight Cam Wired Pro is installed, you can turn the power back on at the breaker. The lamps on your Floodlight Cam Wired Pro will flash once it’s powered on.

Complete setup in the Ring app

Once your Floodlight Cam Wired Pro is installed, follow the set up instructions in the Ring app. You can find the setup instructions here.

Installing Spotlight Cam Plus, Solar

Learn how to install Spotlight Cam Plus for Solar use by following these steps.

1.Quick Start your device.

2.Download and open the

Ring app.

3.Tap the

(≡)

, then select

Set Up a Device

4.Scan QR code with the

Ring app

Hardware included:

• Security screw for metal collar.

• Mounting screws.

• Wall anchors.

Tools needed:

• Phillips-head screwdriver.

• Drill (optional).

Note: Remove protective film from device. This ensures your device works properly.

2. Remove the battery.

Twist the battery compartment counterclockwise to unlock and remove the cover.

Then, remove the battery and discard the orange battery insulator.

3. Charge the battery.

Plug it into a power source using the provided USB cable. Once the battery’s fully charged, only one light on top will glow green.

4. Re-insert the battery.

Slide the battery back into the camera until it clicks into place.

Twist the battery compartment cover clockwise to lock it and tighten the security screw.

5. Choose a location with the view you want.

Your camera can be mounted on an outdoor wall, eave, or overhang. As a reminder when installing, please do not remove the rubber seal from the base as this could cause potential water damage.

6. Optimize motion detection.

Mount the camera about 3 feet (1 meter) from the middle of the entry point, and about 10 feet (3 meters) above the ground.

• If installing on a wall…

Your camera comes ready to mount, with the ball joint pointing down. No adjustments are needed before installation.

• If installing on an eave or overhang…

Remove the battery compartment cover by twisting it counterclockwise and insert the ball joint plate with the ball joint pointing up.

7. Remove the mounting plate.

Slide it down to remove it from the camera mount.

8. Install the mounting plate.

Warning: Only use the included mounting screws when securing the mounting plate, and do NOT drill into your home’s electrical wiring.

For wall installation, the UP arrow should point up. For an eave or overhang, the arrow should point toward the area you want to monitor for motion.

If installing on a wood surface, screw the plate directly into the wall.

If installing on a masonry surface, mark four screw holes using the plate as a guide.

Drill pilot holes using a 1/4” drill bit. Insert the included wall anchors, then drive the four mounting screws through the mounting plate into the wall anchors.

9. Attach the camera mount.

Slide it onto the mounting plate.

Then, tighten the security screw.

10. Attach your camera to the camera mount.

Loosen the metal collar on the bracket using a Phillips-head screwdriver (not included).

Push the ball joint into the socket until it snaps into place.

11. Adjust the camera angle.

Rotate the camera to focus on the area of your choice. Look at Live View in the Ring app to make sure it’s positioned at your desired angle.

12. Tighten the security screw.

Then, tighten the screw on the metal collar to secure the camera position.

Install your Solar Panel

When done installing your Spotlight Cam Plus, Solar, install the Solar Panel with these steps.

1. Choose an install location with the most direct sunlight.

If you are in the Northern Hemisphere, direct your Solar Panel towards the south. If you are in the Southern Hemisphere, direct your Solar Panel towards the north.

Make sure there is nothing blocking sunlight from your Solar Panel.

Hardware included:

• Mounting screws

• Mounting anchors

• Cable clips

Tools needed:

• Phillips-head screwdriver

• Drill (optional)

2. Screw the bracket to the wall.

If mounting to brick, concrete or stucco, use wall anchors and 6mm drill.

3. Slide the Solar Panel onto the bracket until it clicks into place.

4. Loosen the adjustment nut and adjust the positioning as required.

5. Tighten the adjustment nut when positioned.

We recommend that the Solar Panel is at a 45 degree angle facing the sun.

Wrap any spare cable round the cable holder, and clip the cable into one of the cable stops.

6. Connect your Solar Panel to your Spotlight Cam Plus, using the USB-C cable.

7. Use the cable clips to secure the cable in place.

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